Our refund policy is designed to ensure customer satisfaction while maintaining fairness and clarity:

1. Eligibility for Refunds:

   - Refunds are available for products or services that are defective, not as described, or if there was an error in processing the order.

   - Refunds must be requested within a specified period from the date of purchase 7 days.

2. Non-Refundable Items:

   - Certain items or services may not be eligible for refunds, such as digital downloads, personalized products, or services that have already been fully rendered.

3. Refund Process:

   - To request a refund, customers must contact our support team with their order details and reason for the refund.

- customer must provide evidence if the product recieved is broken or not in the original box.

   - Once the request is reviewed and approved, the refund will be processed within 7 working days.

4. Refund Methods:

   - Refunds will be issued to the original payment method used for the purchase.

   - If the original payment method is unavailable, alternative arrangements may be made.

5. Partial Refunds:

   - In some cases, partial refunds may be issued, such as when only part of the product or service is defective or unsatisfactory.

6. Cancellation Policy:

   - For services or subscriptions, cancellations must be made within 7 days to qualify for a refund.

For more details or to initiate a refund request, please contact our customer support team at thesoapfactory.my@gmail.com.